CompassPC®
Frequently Asked Questions
About CompassPC
- Can I use CompassPC via the Web from more than one location?
- How long does it take to download my account information?
- What happens if I make a mistake in my instructions?
- Can I get a permanent record?
- How do I add more accounts?
- How do I remove accounts?
- Who do I contact if I encounter technical problems?
- Who do I contact about my account or my finances?
- Can I use CompassPC overseas?
- Can I access CompassPC from work?
- Can I transfer funds between my Compass accounts?
- Can I schedule transfers for a future date?
- How far in advance can I schedule a transfer?
- When are transfers actually processed?
- When are my transfers posted?
- What are recurring transfers?
- Can I schedule recurring transfers?
- What accounts can I set up for recurring transfers?
- Do my transfers have to be set up for a business day?
- What can I do online?
- Can I view transactions in all accounts? How many days back are transactions displayed?
- Which of my personal accounts can I view online?
- What is the difference between the Available Balance and the Posted Balance?
- What are pending transactions?
- Why do I see a pending transaction amount that does not equal a purchase I made?
- What merchants frequently pre-authorize before an actual purchase amount is known?
